- We will gladly accept returns on regular priced purchases placed within Canada, The United States, and the European Union. Purchases made outside of these countries are considered final sale.
- Please contact us here within seven days of receiving your order to initiate the return.
- All care products are considered final sale.
- All items must be returned in new sellable condition, including original packaging with original hang tags attached. topketoproduct.com has the right to reject returns if the item is not in original, sellable condition.
- topketoproduct.com does not assume any shipping costs on returns or offer free returns.
- A return authorization number (RA) and shipping instructions will be issued once your request is approved. Returns sent without an authorization number will be denied.
- After the RA number has been issued, the returned item must be posted (dropped with a courier) within five days.
- Once we have received your returned garment and its condition has been approved, we will initiate a full refund less any original shipping charges associated with your order. This includes items which shipped at no cost up front to the customer due to the qualification of a "free shipping" promotion.
- topketoproduct.com may approve a single exchange for size and or colour.
- topketoproduct.com does not assume any shipping costs on exchanges.
- All items purchased using a promo code or items that are marked on sale are considered a final sale unless otherwise specified. We do not offer price adjustments. Any sales, promotions or discounts can not be applied to past orders.
- All topketoproduct.com shipments ship from our warehouse in British Columbia, Canada. If you are making a purchase outside of Canada, import fees and sales taxes are non-refundable through Bare Knitwear. We suggest contacting the organization whom you paid the fees to or your local customs bureau if you have questions.
- When returning your item, we recommend using a secure courier with tracking. Bare Knitwear is not responsible for any lost or damaged goods incurred during transit while returning your item.